In case you missed today's livestream, we wanted to let you know about some of the bigger news we shared regarding our progress for the Login Lockout.
Before we go any further, we really can't stress enough just how much we continue to empathise with all who are impacted by this. This has been a longer process than we initially anticipated, and even when it feels like we're not updating you on progress, there's always a metric ton of work being done behind the scenes to get you playing again.
Thank you once again for bearing with us through this hugely complex process.
Account Integrity Beta
After a week of testing, learning, iterating and improving, we are now able to lock in the date for the start of the Account Integrity Beta: Tuesday, March 23rd.
This critical step is the culmination of everything we've been working towards this week, as real players check their own accounts to verify the quality of the restoration work.
In this Beta, a small number of impacted users will initially be invited to log-in to a Beta World and check over their account in detail, providing feedback via a survey. We'll be using this to guide any required fixes or refinements to our telemetry data translation before we then expand the pool to more players - and then repeat the process. The first set of invitation emails have just been released.
In order to gather the level of feedback we need, the Beta will last for four days - running from Tuesday, March 23rd until Friday, March 26th. Depending on the results and the feedback, this process may be extended. This does mean, unfortunately, we can confirm that accounts won't be returned to you next week as the team goes through these quality checks.
What We'll Do To Make This Right
We intend to provide all impacted players with a significant in-game gift package focused on helping you make up for lost time, while also recognising the incredible patience and fortitude you've all shown us. While we want to treat all players as equally as possible, we will of course be looking at any fringe cases accounts where we need to do more.
Essentially, if anything we do doesn't put the situation right for you, we'll have open support channels for you to talk directly to us.
We'll confirm all the details of our make-good plans in full once we have a confirmed return date for your accounts. All of this will be in addition to any actions we've already taken, like covering any membership or RuneMetrics subscriptions on impacted accounts for the next 31 days, and committing to an extension of events like Yak Track and Vic The Trader.
Return of Game Updates
Now that we've reached a point where all accounts are ready for validation and we're shifting to more of a testing phase, we can finally return some technical resource to the team without impacting the speed of our recovery efforts.
This means Game Updates will begin to return this Monday with the release of Rex Matriarchs!
We know plenty of you out there have been eagerly awaiting the return of our updates, and we've got some great content lined up in the weeks ahead.
To all our impacted players - please know that above all else, you remain our number one priority. We'll be mindful of any content launches you miss out on due to the Login Lockout, and we'll take that into account when we finally put things right wherever possible.
Thank you again to everyone reading this - we know it hasn't been easy, but we are getting closer to the end of this journey. With everyone heads down working over the weekend to get the Beta out on Tuesday, we don't expect to have any major updates to share over the next day or two, so you'll hear from us next on Monday as we prepare for the Beta launch.
Until then, take care.
- The RuneScape Team