Forum:Account Recovery Login Blank Screen

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Forums: Yew Grove > Account Recovery Login Blank Screen
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This thread was archived on 13 October 2012 by Thebrains222.

Account Recovery Screen Blank

The Account Recovery screen just goes black for me. Things I have done listed below.

- Uninstalled and reinstalled both Java 32 and 64 bit

- Uninstalled and reinstalled Google Chrome < my browser of choice

- Tried using the account recovery on different browsers, including. Internet Explorer, Firefox, and Safari.

- Cleared Java Cache in Computer Files

What else is there to do? If anyone can help it would be much appreciated because as of now I can never play runescape again unless I fix this issue.

P.S. I can go in to the actual game fine but the problem is I need to change my password as Ive forgotten mine. It`s been a long time since I last played so I forgot the password. It`s only the Account Recovery login page that wont load for me, the little box just goes black.

Request for Closure - RS:NOT#JAGEX - We aren't Jagex, please take this issue to the technical area on the runescape site. Hair 01:45, October 13, 2012 (UTC)

Closed - We are not Jagex and cannot help you with Account Recovery, please send a report to Jagex. 222 talk 01:49, October 13, 2012 (UTC)