The faceless servant is encountered during the Broken Home quest. She is found in the south-west part of the mansion's first floor. Attempting to talk to her will give the player a statue key, although she never actually responds in any way to the player. While the player was in the basement, Senecianus devoured her. Ormod is the cause of the servant's lack of a face, although how exactly he did so is not known.
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- The servant does not truly vanish after the player visiting the basement; this was due to the development team prioritising other aspects of the quest.
- The faceless servant appears to be based on the Japanese legend of the noppera-bō. Noppera-bō most frequently appear in bathrooms, and the room in which the faceless servant is found appears to be a bathroom (although the toilet appears to be censored and is not visible, only a sink can be seen).