Player Support Team

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Jagex Player Support

Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts.

The team are responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, and maintaining the Rules of RuneScape, as well as working alongside the QA team to investigate bug reports.

The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more.

Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects. Selecting these topics redirects the user to a relevant web page with information. A few of these pages offer an button to "Click here to contact us". This button takes the user to a webform where they can send a message to Jagex support.

Jagex's own website's contact page gives e-mail addresses for specific purposes, but states, "[Runescape] Customer support questions incorrectly sent to an email address above will be deleted!" [1]

Members[edit | edit source]

Members of the Player Support Team include:

Picture Name Nationality Role
Mod Kelvin.png Mod Kelvin N/A Head of Customer Support Team
N/A Mod JonnieE N/A Player Support Specialist
N/A Mod Cake N/A Player Support Specialist
Mod Beans.jpg Mod Beans N/A Player Support Specialist
N/A Mod Cheryl N/A Customer Support Specialist
Mod Zee.jpg Mod Zee N/A Customer Support Specialist
N/A Mod Gnarly N/A Customer Support Specialist
N/A Mod Ferret N/A Customer Support Specialist
N/A Mod Beno N/A Player Support manager; Head of Anti-cheating
Mod Chelle.jpg Mod Chelle N/A Senior Player Support Specialist; Training Curator
N/A Mod Mixx N/A Senior Operations Manager
N/A Mod William N/A Player Support Specialist
Mod Noodles.jpg Mod Noodles N/A Player Support Specialist
N/A Mod Lor N/A
Mod Dibs.jpg Mod Dibs N/A Player Support Team Leader
Mod SteveW.jpg Mod SteveW N/A Player Support Manager
N/A Mod Jane P N/A Player Support Specialist
N/A Mod Aatxe N/A Player Support Specialist
N/A Mod Bones N/A Player Support Specialist
N/A Mod Tyran N/A Senior Anti-Cheating Specialist
N/A Mod Neong N/A
N/A Mod Vulkan N/A Customer Service Excellence Specialist
N/A Mod Arrow N/A
N/A Mod Raine N/A
N/A Mod Lex N/A
N/A Mod Flash N/A
N/A Mod Ingwe N/A
N/A Mod Rebel N/A
N/A Mod Dare N/A Player Support Specialist
N/A Mod Seni N/A Head of Player Support

Stats[edit | edit source]

Main article: /Stats

The Player Support team has published the department's weekly stats from 9 October 2017 to 5 May 2019.

External links[edit | edit source]

See also[edit | edit source]

References[edit | edit source]