Player Support Team
Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts.
The team are responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, and maintaining the Rules of RuneScape, as well as working alongside the QA team to investigate bug reports.
The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more.
Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects. Selecting these topics redirects the user to a relevant web page with information. A few of these pages offer an button to "Click here to contact us". This button takes the user to a webform where they can send a message to Jagex support.
Jagex's own website's contact page gives e-mail addresses for specific purposes, but states, "[Runescape] Customer support questions incorrectly sent to an email address above will be deleted!" [1]
Members[edit | edit source]
Current[edit | edit source]
| Picture | Name | Role | Employment |
|---|---|---|---|
| Mod Aatxe | Player Support Specialist | 2018 | |
| Mod Alex S | Workforce Management Analyst | February 2021 | |
 | Mod Dibs | Player Support Team Leader | April 2006 |
 | Mod Kelvin | Senior Director of Player Experience | 2005 |
| Mod Lister | Player Support Specialist | 2007 | |
| Mod Luce | |||
 | Mod Noodles | Player Support Specialist | November 2017 |
| Mod Peter | Player Support Specialist | 2007 | |
 | Mod SteveW | Customer Support Manager | April 2007 |
| Mod Twisted | Anti-Cheating Specialist | November 2020 | |
 | Mod William | Narrative Designer | April 2006 |
Former[edit | edit source]
| Picture | Name | Role | Employment |
|---|---|---|---|
| Mod Ani | Customer Support | ||
 | Mod Badlands | Player Support Specialist | |
 | Mod Cole | Player Support Specialist | |
 | Mod Infinity | Senior Customer Service Manager | October 2013 ─ 15 June 2018 |
| Mod Leigh | |||
| Mod Liv | Player Support | ||
| Mod Mog | |||
 | Mod Nia | Player Support Specialist | 2017 ─ August 2019 |
 | Mod Reach | Content Developer | 27 September 2010 ─ 21 April 2015 |
 | Mod Selfie | Senior Player Support specialist | |
| Mod Tron | Player Support Specialist | 2012 ─ 2017 | |
| Mod Weath | Anti Cheating Specialist | 27 September 2010 ─ 16 September 2020 |
Stats[edit | edit source]
The Player Support team has published the department's weekly stats from 9 October 2017 to 5 May 2019.
External links[edit | edit source]
- Support Centre on RuneScape.com
- Ticket system:
- @JagexSupport on Twitter.com